Yokogawa Deutschland GmbH

Germany

Service Request form

Do you already have a service agreement with an "on-call" option?

If so, all you have to do is ring our 24/7 emergency hotline to get immediate assistance.

Have you not signed a service agreement with an "on-call" option yet?

If you are already a Yokogawa customer and need help urgently, we will do our best to provide you with prompt and competent support. This service is available from Monday to Friday between 8 a.m. and 5 p.m.. Please also see our notes on long weekends or local holidays.

This is what you have to do:

  1. Fill in the online "Service Request" form

    Complete the online "Service Request" form on this page.

  2. Check your e-mail

    We will reply to your e-mail address straight away with information on the service order procedure and a pdf document called "Service Request" containing the data submitted by you.

  3. Print out the pdf "Service Request", sign and return it.

    Print out the "Service Request" document in pdf format and sign it.

    Then mail the document back to vp-services@de.yokogawa.com or fax it to the following number: +49 2102 4983 608.

Please note: In order to ensure a quick and smooth operation on site, it is extremely important that we are fully informed of special construction requirements. Please fill in the information "Special site-requirements" completely. Only then we can help you best.

Service Request form

Company*
Salutation*
Your details:
First name*
Last name*
E-mail*
Product order no.
(if available)
Request*
What kind of support do you need?
Special site-requirements*
Are there any special requirements for the plant site in terms of devices or equipment of our service engineers? Admission-procedures or tests? Are there any special documents required?
Preferred date of service*
Place of service:
Street*
Street number*
Zip / postal code*
City / town*
Country
Onsite contact person:
First name*
Last name*
Phone / mobile*
 
* Mandatory fields

I wish to request a service from Yokogawa Germany. My request is legally binding and is subject to the General Terms and Conditions of Sale of Yokogawa Deutschland GmbH.